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Customers and agents follow the assignment.Each sees only what is shared with them.

The client portal gives the customer and the estate agent one page for the assignment: status in plain words, what the surveying firm needs, the visit and the finished report. It is free for them to use, and the firm decides what is shared.

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See the portal as they see it.Switch roles and step through the assignment.

See the portal as

Fjordtakst AS

Storgata 12, Oslo

Condition report

You take part as client · access until 31.12.2026

Here you only see what Fjordtakst AS has shared with you.

Status

  1. Request received
  2. Preparation (Now)
  3. Visit and assessment
  4. Quality review
  5. Report delivered

What we need from you

  • Floor plan or drawings

    Required

    Waiting for youAnswer this

  • Access to attic and crawl space

    Required

    Answer sent

  • Receipts for bathroom work

    Optional

    Waiting for youAnswer this

Visit

The time is agreed once preparation is ready.

Reports

The report appears here once it is issued and shared with you.

Not shared with you

  • The surveyor's internal notes

What you see now

  1. The firm asks for what it needs. Each request says whether it is required, and you answer or upload right there.

Two ways in.Same assignment, different roles.

For customers

  1. 1

    Send a request

    Fill in the firm's form, or be invited by them. A request is not an agreement.

  2. 2

    Answer what they need

    Drawings, receipts and access to the home. You see what is required and what has been received.

  3. 3

    Meet at the visit

    Time, place and access are in one place. If you need another time, ask for it in the portal.

  4. 4

    Get the report

    The current version is at the top. You confirm receipt, and can send objections separately.

For estate agents

  1. 1

    Order on the customer's behalf

    Choose "I'm an estate agent" in the form. Give the customer and who should pay.

  2. 2

    Get an invitation

    Once the firm has created the assignment, you get a personal link to the portal.

  3. 3

    Follow the status

    See whether the assignment is in preparation, at the visit or in quality review, without calling.

  4. 4

    Receive the report

    The report the firm shares with you is in the portal, with version and date.

One form.The first question decides the rest.

Customers and agents use the same form. If you choose that you are an agent, the form asks for the customer, who should pay and a confirmation that the customer asked you to order.

  • The customer is always the client. The agent follows the assignment for the customer.
  • The payer is a preference. Price and payer are agreed before the assignment starts.
  • The confirmation is stored word for word, with your name and the time.
  • The receipt shows what you sent and what happens next.

Who is ordering?

I'm ordering for myselfYou are the customer. We'll contact you about the visit, price and report.
I'm an estate agent ordering for a customerThe customer becomes the client. Once the assignment is created, you can follow its status and receive the report in the portal.
The customer
Ola Nordmann · 900 00 000
Who should pay?
The estate agency

I confirm that the customer asked me to order this on their behalf, and that you may contact the customer directly about the assignment.

The limits we keep

  • The agent never sees the customer's own answers and documents.
  • Confirming receipt of a report is not agreeing with it.
  • A reply or objection never changes an issued report.
  • A request for another time does not move the visit by itself.
  • Invitations are personal, tied to one email address, and expire.
  • Customers and agents need no paid licence.

What customers and agents ask

Does the portal cost anything?
No. Customers, agents and other outside participants use the portal for free. The surveying firm is the one with Synfar.
How do I get access?
The firm gives you a personal invitation link. It is tied to your email address, and you sign in with that same address.
Does the agent see everything I send?
No. The agent sees the status, the visit time and the reports the firm shares with the agent. The answers and documents you send are seen only by the firm.
Can I move the visit?
You can ask for another time in the portal. The visit stands as agreed until the firm has confirmed a change.
What does confirming receipt mean?
That you have received that specific version of the report. It does not mean you agree. If you disagree with something, send it as a separate reply.
Does the portal work on mobile?
Yes. The portal is built for mobile, with large buttons and uploads of pictures and PDFs straight from the phone.

Are you a surveyor?

The client portal comes with Synfar. You decide who is invited, what each of them sees and when access expires.

Read about follow-up and the portal

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